Customer Care

We are committed to providing the best products with the ultimate goal of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We will always do our best to take care of customers. We apply refunds to the tender with which returned items were purchased. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below.

For All General Customer Service Inquiries Contact:

For customer service, please call 1-855-818-8300 or email copperfit@customerstatus.com Monday through Friday, 8:00am to 8:00pm Eastern Time.

Returns/Exchanges:

Return Policy for orders placed online or by phone only:


30-Day Money Back Guarantee (Less S&H). We encourage you to return your package using a traceable means and whenever possible include the original packaging with shipping label. In order to receive a refund to your original method of payment, please include your order number, complete name, address, a daytime telephone number, and email address inside the return package when returning your item.

Please allow 10 days for us to receive and process your return. Once the return is processed, you’ll get an email that your refund is being processed back to the original form of payment. If you paid with a Gift Card, we will refund your purchase amount to a new electronic gift card for that amount. If you still have questions about your return, please email copperfit@customerstatus.com


Please send all returns to:

Copper Fit
400 Returns Rd
Wallingford, CT 06494


Please include your Order #, complete name, address, daytime telephone number and email address inside the return package when returning your item.


*Please allow 10 days from receipt of your return for credit to be processed.